Refund & cancellation policy
Last updated: September 2026 · Shiftify Packers and Movers
No booking advance — by design
Because we do not charge a booking advance, in most cases a cancellation involves no money moving at all: inform us and the booking stands cancelled. This policy exists because advance-payment fraud is common in this industry, and we want our customers to never fight for their own money back.
Rescheduling
Date changes up to 48 hours before a local move and 72 hours before an intercity move are free, subject to slot and vehicle availability. Society lift slots are re-booked where required.
Payments already made
- Where a stage payment is due under your written quote and has been made for work not yet performed, unused amounts are refundable on cancellation.
- Refunds are processed to the original payment method within 5–7 working days of confirmation.
- Costs actually incurred before cancellation (e.g., survey visits already completed where charged, packing material delivered) may be deducted with documentation.
If we cancel
In the rare event we cannot serve a confirmed move, you receive all amounts paid with a written explanation — and we'll tell you as early as we know, never on move morning.
Contact
Refunds: [email protected] · +91 87663 31715. Reference your quote number.